Frequently Asked Questions
Everything you need to know about shopping with Copenrain.
What are your shipping times and costs?
We offer standard shipping which typically takes 3-7 business days within the continental US. Shipping is free on all orders over $50, while a flat rate of $5.99 applies to smaller orders.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website. You can also track your status directly through your Copenrain account dashboard.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments via Klarna and Afterpay.
Do you ship internationally?
Yes, Copenrain currently ships to over 20 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How do I know if an item will fit?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.